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Featured Posts:

SMG March 2020 Update

A Letter from the Founder: How to Reach Consumers with Disabilities

A Letter from the Founder: How to Reach Consumers with Disabilities

Spring Update from Carmen!

Spring Update from Carmen!

Nike Just Did It: A Brand’s Disability Inclusion Evolution

November 20, 2018

By Carmen Daniels Jones

Nike flagship store in New York City

Nike flagship store in New York City

In 2000, the disability community was outraged by a Nike print ad, featuring a shoe called the ACG Air Dri-Goat. The ad ran in national and regional copies of outdoor and backpacking magazines.  The copy was intended to be humorous, but it backfired and ran as follows:

Fortunately, the Air Dri-Goat features a patented, goat-like out sole for increased traction, so you can taunt mortal injury without actually experiencing it. Right about now you’re probably asking yourself, “How can a trail running shoe with an outer sole designed like a goat’s hoof help me avoid compressing my spinal cord into a Slinky on the side of some unsuspecting conifer, thereby rendering me a drooling, misshapen, non-extreme-trail-running husk of my former self, forced to roam the Earth in a motorized wheelchair with my name, embossed on one of those cute little license plates you get at carnivals or state fairs, fastened to the back?” 

To that we answer, hey, have you ever seen a mountain goat (even an extreme mountain goat) careen out of control into the side of a tree?

Didn’t think so.

It’s OK to pick up your jaw now. Crazy, right?  How anyone within Nike or its ad agency thought this was funny is beyond me. The disability community responded by slapping Nike’s wrists with letters, public shaming and protests.  The story was covered by media outlets such as Bloomberg and the Wall Street Journal. Nike issued a few apologies and also sent an executive to meet with disability leaders in Washington, DC to smooth things over.  On a personal note, I owned Nike stock at the time and sold it. It was my way to quietly rebuke the brand.

Since that time, Nike has evolved.  Over the years they’ve been a sponsor of Paralympians. They created the Pegasus Fly Ease, which features a zipper-and-strap system to assist athletes of all abilities with getting their shoes on and off quickly and easily. The company also recently signed Justin Gallegos, the first athlete with cerebral palsy to sign with the company.  I’ve been in meetings with Nike representatives and have discussed how they’ve emerged as a disability inclusive brand in product development, partnerships and messaging.

Nike could’ve thrown in the disability inclusion towel after its misstep with the Air Dri-Goat, but they didn’t. They learned, changed and evolved. They’ve demonstrated that while they didn’t initially get it right, they provided their teams to innovate, create and partner. Companies are clamoring to been seen and heard by diverse customers and so many don’t include or engage the disability market. It’s incredibly refreshing that the disability market wasn’t left behind for this company.  Well done, Nike.

Filed Under: Notes from the Founder Leave a Comment

Tags: disability inclusion, disability marketing, lessons learned, Nike

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Customer: PWD Senior Caregiver/Parent Influencer Type of Disability: Physical (Wheelchair User Limited Dexterity or Muscle Tone) Sensory Intellectual Mental Health Learning Other Demographics: Age Gender Salary/HHI Location Education Family Structure Goals & Challenges: 1a. Primary Goal 2a. Secondary Goal 1b. Primary Challenge 2b. Secondary Challenge How the Product Helps Customers Achieve/Overcome: Goal/s Challenge/sUnderstanding the Disability Market: One Size Doesn’t Fit All Default ThumbnailDisability Inclusion Done Right!
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NDEAM is Here!

September 30, 2018

NDEAM 2018 PosterThirty-two years ago, I was a wheelchair-using college senior at Hampton University in Hampton, Virginia. I knew very little about disability employment or inclusion. I just knew that like many of my peers, I had to get a job. I went through a number of first interviews, two second interviews and didn’t have a job when I rolled across the stage to get my diploma. This pre-dated the Americans with Disabilities Act (ADA) and companies didn’t discuss advancing disability employment the way they do today.

In the 28 years since the ADA became law, a lot has changed. You can easily find articles on ‘disability inclusive best practices’ on social media, and increased focus on engaging the community as employees and consumers. Great strides have been made and I celebrate those. However, there remain uncontested market opportunity for companies that prioritize disability inclusion.

Each October, the country recognizes National Disability Employment Awareness Month. This year’s theme is America’s Workforce: Empowering All. As your company plans events for the month, and beyond, I strongly encourage you to establish metrics for disability inclusion. Otherwise, it’s expendable as corporate priorities shift if not tied to the bottom-line.

I’ve assembled a few resources to spark your thinking on disability inclusion that cover a variety of topics:

  • Reasonable Accommodations in the Workplace: The ADA National Network created a fact sheet which serves as a basic overview of reasonable accommodations in the workplace and includes examples of the reasonable accommodation process
  • Fashion Styling for People with Disabilities: Stephanie Thomas is founder, stylist and editor-in-chief of CUR8ABLE, a disability fashion lifestyle website. With a passion for accessibility, Stephanie has followed clothing trends for people with disabilities for 24 years and works to empower people every day with advice from her disability fashion styling system. Based in Los Angeles, with followers spanning the globe, Stephanie strives to create beautiful, powerful images that challenge and ultimately change negative perceptions of people with disabilities.
  • Unlocking Diverse Abilities: How to Create Accessible Workplace Culture: Jennifer Brown is a leading diversity and inclusion expert, and host of The Will To Change podcast, which uncovers true stories of diversity and inclusion.  On this show, she interviews Kathy Martinez, Senior Vice President, Disability Segment Market Brand & Strategy for Wells Fargo & Company, who shares her unique diversity story and how she came to be aware of and involved with efforts to create a more just and equal society. Kathy reveals why creating more accessible products and services ultimately benefits all consumers and why it makes good business sense. She also discusses misconceptions that leaders often have when it comes to workplace accommodations and the return on investment that comes with accommodating the needs of all employees.
  • Job Accommodation Network: JAN provides free consulting services for all employers, regardless of the size of an employer’s workforce. Services include one-on-one consultation about all aspects of job accommodations, including the accommodation process, accommodation ideas, product vendors, referral to other resources, and ADA compliance assistance.
  • The Hidden Market: The Purchasing Power of Working-Age Adults with Disabilities: The needs of adults with disabilities are frequently overlooked in the marketplace and when businesses are designing and promoting products and services.  An April 2018 report from the American Institutes of Research finds that inclusive hiring practices and involving people with disabilities in product development and advertisement can help businesses access a market worth billions of dollars.
  • The Power of Family and Friends: Family and friends of people with disabilities is market of approximately 105 million.They influence purchase decisions and respond to companies that are disability inclusive. In this video, I share effective tips to reach this segment of consumers.

I’d love to learn more about how you, or your organization will recognize National Disability Employment Awareness month. Send me an email or post on our Facebook page!

Happy October!
Carmen Daniels Jones
President, Solutions Marketing Group

Filed Under: Notes from the Founder Leave a Comment

Tags: disability employment, National Disability Employment Awareness Month, NDEAM

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NDEAM - Inclusion Works: Inclusion Workds for Opportunity, Inclusion Works for Business, Inclusion works for InnovationNational Disability Employment Awareness Month Presents a Unique Opportunity
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Disability Inclusive Messaging: What is Inspiration Porn?

August 23, 2018

Man in wheelchair with text that reads "Inspiration?"We’ve all seen people with disabilities in movies or commercials where the music and imagery make them seem either super human, brave or courageous.  This usually follows themes such as: tragedy to triumph, some sort of athletic fete, or getting into the ‘in’ crowd.  The word you’ve heard, and likely have said, is INSPIRATIONAL – the most over-used word to describe people with disabilities. We’ve all heard some variation of these messages: ‘People with disabilities are such an inspiration.’ Or, ‘When I see people like that, it makes me realize I have nothing to complain about.’ Many companies default to this type of messaging, which the disability community has categorized as “inspiration porn.” While well-intended, these types of portrayals can spark significant backlash from the disability community and its supporters.

So, what is ‘inspiration porn?’

Inspiration porn is used to describe society’s tendency to reduce people with disabilities down to objects of inspiration. This is most often displayed through images, videos, or feel-good articles that sensationalize people with disabilities.

Where did this idea come from?

The concept of “inspiration porn” emerged around 2012 from an editorial and subsequent TEDx Talk by late disability rights activist, writer, and comedian, Stella Young. Young’s 2014 Ted Talk, entitled, “I’m Not Your Inspiration, Thank You Very Much,” focused on popular social media memes of people with disabilities, with captions like, “Before you quit, try!” and “The only disability in life is a bad attitude.” More often than not, these images include people with disabilities doing everyday activities, like coloring or rolling down the street in a wheelchair. “These images…are what we call ‘inspiration porn,’” shared Young. “And I use the term ‘porn’ deliberately, because they objectify one group of people for the benefit of another group of people. In this case, we’re objectifying disabled people for the benefit of nondisabled people.” Although these images are designed to motivate and inspire able-bodied people, as Young explained, they are degrading to people with disabilities. The goal is for people without disabilities to think, “Wow! I thought I had it bad, but it definitely could be worse.”

How can you identify ‘inspiration porn?’

When it comes to identifying whether an image, video, or text could be considered inspiration porn, look for these characteristics:

  • People with disabilities are objectified – In inspiration porn, people with disabilities are not represented as people, but as objects. Captions such as, “What’s your excuse?” or “Your excuse is invalid,” use people with disabilities as tools to guilt able-bodied people into doing or achieving more.
  • People with disabilities are devalued – In inspiration porn, people with disabilities are generally praised for commonplace activities (like getting dressed or sitting at the beach). This makes it seem like people with disabilities are not capable of the same level of achievements as their able-bodied peers, or that able-bodied people should be doing a lot more (e.g. “If they can do it, I have no excuse!) Also, it implies that disabled lives aren’t worth living. Statements like, “You’re so brave. I don’t know how you do it,” send the idea that people with disabilities have it so bad that simply existing is an achievement.
  • People with disabilities are depicted as the “problem” – Inspiration porn focuses on portraying visible disabilities as problems that need to be overcome. This overlooks the idea that people with disabilities encounter access barriers, both physical and attitudinal, that are really the true problems.
  • Able-bodied people are portrayed as heroes for simple, human acts – You’ve likely seen images or heard stories about “heroic prom-posals,” where able-bodied teens ask their peers with physical or intellectual disabilities to prom. One picture even shows a boy offering a corsage to a wheelchair user as he asks her to prom, with a caption that reads, “He asked her to prom in her condition. Like and Share = Respect.” Many media stories and images praise able-bodied people for doing things for people with disabilities that really should not be considered heroic or special. Other stories have gone viral that include able-bodied students “giving up” their homecoming court titles for their disabled peers, or people in restaurants helping wheelchair users access their food. None of these acts should be considered heroic. They should be considered human.

Can people with disabilities be considered inspirational?

Categorizing some disability-focused messaging as inspiration porn doesn’t mean that people with disabilities can’t and don’t do inspiring things every day. People with disabilities are starting their own businesses, completing high levels of education, winning significant sporting events, fighting on the front lines for their rights and those of others, and so much more. The problem with inspiration porn’s messaging is that the inspiration is watered down merely to a person having a disability. That, in itself, should not be considered the source of inspiration.

Could your message be perceived as inspiration porn?

If you’re trying to figure out if an image, video, or other media message could come across as inspiration porn, simply ask these questions…

For an image of a person with a disability:

  • If a person with a disability was not doing this activity, would it still be inspiring? If an able-bodied person were completing this task, would it still be considered brave or courageous?

For an image of an able-bodied person interacting with a person with a disability:

  • If two able-bodied people were having this interaction, would this be considered extraordinary? Would it be “heroic” or special?

If your answer is no to any of these questions, then don’t share it. Rework your angle. Instead, focus on the truly extraordinary achievements of people of all abilities.

Filed Under: Featured, SMG Tip Leave a Comment

Tags: disability inclusion, disability messaging

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Six Words that Made me a Brand Ambassador for Discovery Cove

July 10, 2018

Carmen, her daughter, and a dolphinSwimming with dolphins was on my bucket list for a long time, but as a paraplegic I wasn’t sure how this would happen. After some research, I found Discovery Cove in Orlando. I learned they provided park accessibility including the dolphin swim! So, with a lot of zeal and excitement, this single, wheelchair-using Momma and her little girl set out to for a memory-filled experience.

Upon our arrival, we were greeted at the main entrance and directed to registration. We received additional instructions, and told there was a beach chair I could use to maneuver throughout the park and beach areas. I felt great. However, there was one small detail that I hadn’t considered. The beach chair needed to be pushed by another person. Uh oh. I knew my 10-year-old couldn’t traverse in the heat and sand to assist. Realizing our dilemma, the Discovery Cove team told me to wait a moment, as they went to an office to discuss the situation. When they returned, the manager said, “we are here to serve you’ and told me one of their young staffers would assist me. Tears of gratitude came to my eyes. My daughter and I quickly changed into our wet suits and set out for a memory-making day.

The beauty of this experience was that I was just a mom. I wasn’t a mom with a disability or limited in any way. As we floated in the lazy river my daughter said, ‘this has been the greatest day, Mommy.’ We had so much fun that we went around the lazy river three times, while the Discovery Cove staffer inconspicuously sat on a rock and said for me to signal to him when I was ready to get out.

The words “we are here to serve you” are ones that I’ve taken to heart and now share with my clients. When a customer with a disability hears and sees that companies are committed to creating a seamless guest experience, like me, they will become your brand’s ambassador and tell all of their peers with and without disabilities.

This isn’t just a story about a vacation. It’s about creating a memorable, disability inclusive guest experience. Discovery Cove provided accessible dressing areas, level pathways and beach wheelchairs. However, they took the experience a step further by providing a real-time solution. You don’t need a big budget if you understand what people with disabilities need.

When you equip your staff to be disability inclusively customer centric, you’ll create repeat business and customer loyalty. I know this is true as I’ve been to Discovery Cove twice; and the second time with seven additional people. I’ve shared my experience with peers and colleagues – with and without disabilities. My friends who’ve gone have had an enjoyable experience as well. And, they tell their circles of influence.

How has your company created a disability inclusive guest experience and how has this improved results?

Filed Under: Notes from the Founder Leave a Comment

Tags: customer relationships, customers with disabilities, Discovery Cove

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#SmallBusinessWeek Resources to Grow

May 2, 2018

#smallbusinesweek resourcesI started Solutions Marketing Group in 1998, when I saw the need for businesses to target people with disabilities, as consumers. As an African-American woman, companies marketed to me, but not as a person with a disability. I determined what services I was able to provide, and made a prospect list of clients to target. I had collateral designed and printed, and I began speaking at conferences to get ‘out there.’

At that time, there weren’t a lot of resources for entrepreneurs with disabilities. And honestly, I didn’t know what I didn’t know. All I had was seed money and a vision to help make corporate America disability inclusive.

I’ve made mistakes. I’ve tried to learn from them and course correct and refine my systems and processes. As I’ve grown as a business owner, I’ve discovered information and organizations which have impacted my business. Periodically, entrepreneurs with disabilities contact me for advice and, since it’s #SmallBusinessWeek it seemed a good time to share some of my go-to resources with you.

Whether you call yourself a CEO, president, founder, consultant, or small business owner, these tools will help expand your vision, create new networks, and potentially scale your business.

  • Alice: Alice connects every entrepreneur, regardless of gender, ethnicity, disability, geography or stage of growth, with the programs, people and opportunities they need to succeed. Alongside business owners, investors, government institutions, Fortune 100 companies, startup organizations and industry leaders, #TeamAlice is enabling global accessibility to the intellectual and financial capital that helps all founders build the businesses that will change the world.
  • Disability Supplier Diversity Program: The Disability Supplier Diversity Program (DSDP) is the leading third-party certifier of disability-owned business enterprises (DOBEs), including service-disabled veteran-owned business enterprises (SDV-DOBEs) promoting their utilization and growth.
  • Facts About Disability-Related Tax Provisions: The Internal Revenue Code has three disability-related provisions of particular interest to businesses as well as people with disabilities.
  • JPMorgan Chase’s Report – Cash is King: Flows, Balance and Buffer Days: In this inaugural report on the small business sector, the JPMorgan Chase Institute explores the financial lives of small business through the lens of cash inflows, outflows and account balances.
  • Procurement Technical Assistance Center: Procurement Technical Assistance Centers (PTACs) provide local, in-person counseling and training services for you, the small business owner. They are designed to provide technical assistance to businesses that want to sell products and services to federal, state, and/or local governments.
  • Service Disabled Veteran-Owned Small Business Program: The government limits competition for certain contracts to businesses that participate in the Service-Disabled Veteran-Owned Small Business program. Joining the disabled veterans’ business program makes your business eligible to compete for the program’s set-aside contracts. You can still compete for contract awards under other socio-economic programs you qualify for.
  • 3 Tips for Starting a Small Business with a Disability [Updated 2018]

I hope these resources help you grow your business, team and impact.

Here’s to your success!

 

Carmen

Carmen Daniels Jones

Filed Under: Notes from the Founder Leave a Comment

Tags: disability inclusion, small business

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Quick Facts

The disability market consists of 56M people, representing an annual disposable income of $544 billion.

The disability market is more than twice as large as the tween market (20M), and has almost 3X the disposable spending power ($180B).

According to the U.S. Census Bureau, of the 69.6 million families in the U.S., 20.3 million families have at least one member with a disability.

A University of Massachusetts Boston survey found 92% of consumers felt favorably toward companies hiring people with disabilities; 87% prefer to do business with such companies.

By the year 2030, 71.5 million Baby Boomers will be over the age of 65 and demanding products, services, and environments that address their age-related physical changes.

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